Our stores
Do you have any questions?
How can I track the status of my order online?
How can I track the status of my order online?
Once your order has shipped, you will receive a confirmation email containing a tracking number. This number will allow you to track your package directly on the carrier's website. If you have not received this email, please check your spam folder before contacting us.
Do you accept returns for purchases made online?
Do you accept returns for purchases made online?
Yes, we accept returns on most items within 30 days of receipt, provided they are new, unused, and in their original packaging. Some items may be excluded. For full details and the procedure to follow, please consult our Shipping, returns, and warranties section.
How does the used equipment buyback program work?
How does the used equipment buyback program work?
For our buyback program, you must bring your used equipment directly to the store. Our specialists will evaluate it on-site and offer you a credit applicable to your purchases. The value of the credit depends on the condition, age, and demand for the item. Consult our Buyback and Trade-in Program section for more details.
How do I check my gift card or loyalty point balance?
How do I check my gift card or loyalty point balance?
For gift cards, you can check your balance online here or ask our in-store team. For loyalty points, check our Loyalty Program section or ask our in-store team.
Do you offer maintenance and repair services, such as skate sharpening or bicycle tuning?
Do you offer maintenance and repair services, such as skate sharpening or bicycle tuning?
Absolutely. Our workshops offer a wide range of repair and maintenance services. We recommend that you visit the Services section of our website to view the complete list of services offered and to book an appointment online. *Please note that the Roussillon store does not offer repair and maintenance services for bicycles.