Our Stores
Do You Have Any Questions?
How can I track the status of my order online?
How can I track the status of my order online?
Once your order has shipped, you will receive a confirmation email containing a tracking number. This number will allow you to track your package directly on the carrier's website. If you have not received this email, please check your spam folder before contacting us.
Do you accept returns for purchases made online?
Do you accept returns for purchases made online?
Yes, we accept returns on most items within 30 days of receipt, provided they are new, unused, and in their original packaging. Some items may be excluded. For full details and the return procedure, please see our Shipping, Returns, and Guarantees section.
How does the used equipment buyback program work?
How does the used equipment buyback program work?
For our buyback program, you must bring your used equipment directly to the store. Our specialists will assess it on-site and offer you a credit that can be applied to your purchases. The credit amount depends on the condition, age, and demand for the item. See our Buyback and Exchange Program section for more details.
How do I check my gift card or loyalty points balance?
How do I check my gift card or loyalty points balance?
For gift cards, you can check your balance online here or ask our in-store team. For loyalty points, see our Loyalty Program section or ask our in-store team.
Do you offer maintenance and repair services, such as skate sharpening or bike tune-ups?
Do you offer maintenance and repair services, such as skate sharpening or bike tune-ups?
Absolutely. Our workshops offer a wide range of repair and maintenance services. We recommend visiting the Services section of our website to see the full list of services offered and to book an appointment online. *Please note that the Roussillon store does not offer bicycle repair and maintenance services.